Track solutions vsee me3/15/2023 ![]() ![]() Other companies buy certain pieces of a telemedicine platform and stitch it together. If you’re starting a private telemedicine practice then this is the kind of company you want to do business with. They have their own staff, specifically their own in-house engineering team. They are a startup company but a mature one with plenty of investment funding. They offer an all-inclusive telemedicine platform without the bloat. I like their branding because they keep it simple. VSee has big-name clients such as Walgreens, MDLIVE, Seton, and DaVita. I don’t want to send a nebulous customer service request with a shitty auto-responder. Support. I want someone whom I can reach out to if I don’t know how to use a certain feature or if I need help with troubleshooting. And I don’t want to have to pay annual upgrade fees which some telemedicine software services charge. I don’t want to worry about whether the software meets all the new guideline changes per telemedicine regulations. Chat is a big feature and often requested by younger individuals or those who want regular access to their provider.Ĭompliance. You can do a video visit and you can use your cell phone to complete a call – that’s it. Unfortunately, many telemedicine softwares don’t allow a chat function. Ideally a way to document the visit.Ĭhat service. A video visit with a patient, a chat service, and a place to order medications. A private telemedicine service doesn’t need to be as bloated as Epic’s HealthConnect. Criteria for a Good Telemedicine Software Service Such is the experience I had with HealthTap. I don’t want something that crashes all of the time or promises and never delivers. You can make software look rather glamorous but its functionality can be shit. On the other end of the spectrum are the charlatans. That’s the feeling I had when I reached out to American Well and other telemedicine platform providers. I don’t want to get booted to a slower server and get shitty customer service. What matters to me is that I’m not ignored as a customer definitely don’t want to be ignored because they have larger clients. Starting at $0, with no gimmicks, and going all the up to $500/month. VSee thought about this and their pricing reflects it. Early on, however, when I have few patients to see, I’d rather work with a more bare-bones software and have the option to upgrade in the future. I don’t mind paying a lot of money once I have income coming in. Starting a private telemedicine service is now achievable for even the solo physician without much of an upfront cost. Fortunately, I stumbled on a VSee which finally met all of my criteria. I came across a few options but they were either cumbersome, expensive, or only available to large medical groups.įrom all of the telemedicine services I have used, I haven’t found a single one which I liked and even though about designing my own. A year ago I shopped around for telemedicine software to start a private telemedicine practice.
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